Questions about pricing, hardware, or your account? Reach SMPL directly by phone or email, Mon-Fri, business hours.
Direct contact
Mon-Fri, business hours.
Ways to reach us
If you already know which product you are asking about, the page for it answers most of the detail before you call.
The fastest route for pricing, eligibility and getting set up.
(833) 216 2330 Mon-Fri, business hours.Useful when you want something in writing, or would rather send a recent processing statement than read one out.
info@smplbiz.com Include your monthly card volume if you have it.Before you call
Most questions we get are already covered in detail on one of these.
Prefer a set time
Pick a slot that works for you. Same team, same questions, no hold music.
Common questions
A recent processing statement is the single most useful thing. It shows what you are paying now, which is what any comparison has to start from. If you do not have one to hand, your rough monthly card volume is enough to begin.
We can walk you through the subscription and what each device adds. Final pricing and eligibility are confirmed during onboarding, because they depend on your business type and processing profile.
No. Calling or emailing reaches the same people. There is a booking calendar if you would rather choose a time than wait on hold.
Use the same number. Your SMPL account team handles support directly rather than routing you to a separate manufacturer or processor helpdesk.